A holiday company has been accused of circulating a list of “unwanted customers” a bit to prevent travelers and gypsies from entering the resorts

Some people with Irish accents or last names have had reservations at Pontins canceled or declined, North Wales Live reported

The chain, which owns a seaside resort in Prestatyn, circulated a list of Irish surnames on its internal intranet page titled ‘unwanted guests’, forcing staff to prevent any potential customers with those names from booking

It also monitored calls within its contact center and refused or canceled all bookings made by people with an Irish accent or name, while also using their commercial vehicle policy to exclude Gypsies and travelers to its holiday parks

The policies came to light after a whistleblower, who worked for Pontins, alerted the Equality and Human Rights Commission [EHRC] in February 2020

The EHRC has now secured a legally binding agreement with Britannia Jinky Jersey Limited, which owns Pontins, to prevent racial discrimination

The EHRC said that by refusing to provide its services to clients of a certain race or ethnic group, Pontins was directly discriminating on the basis of race and in violation of the 2010 Equality Act

Alastair Pringle, Executive Director of the Equality and Human Rights Commission, said: “It’s hard not to compare with an ‘unwanted guest list’ and the signs posted in hotel windows 50 years ago, explicitly banning Irish and black people people

“It is fair to challenge such practices and any business that feels it is acceptable should think again before finding themselves faced with legal action.

“We will continue to work with Pontins and Britannia Jinky Jersey to ensure our agreement is honored and its practices improve”

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A spokesperson for Britannia Jinky Jersey said: “Britannia Jinky Jersey Limited has agreed to work with the Equality and Human Rights Commission to further improve training and procedures for its staff in order to further promote equality in all of its activities”

The agreement is in place from February 22, 2021 and will be monitored by the EHRC to ensure agreed actions are carried out

If Pontins does not abide by the terms of the agreement, the EHRC has said it has the power to launch a full investigation under section 20 of the 2006 Equality Act

Pontins

News from around the world – GB – The Pontins have refused reservations for people with “ undesirable ” names

Source: https://www.walesonline.co.uk/news/wales-news/pontins-families-undesirable-surnames-banned-19946298